Hi Indexers,
If you are having issues with claiming rewards, could you please post your indexer address and the project you are running in this thread. This will make it easier for us to solve the issue.
Thanks
Hi @lachlanm I have a problem to get rewards as delegator. I see 0. New Era is already started, but there are not rewards. Need clarify this issue.
something wrong with controller account - <transaction> WARN batch collect and distribute rewards: FAILED
it can’t send the transaction and distribute rewards.
My indexer account is 0x45ba0C72C232c196Ee3a857127B9F21Cd5147036
UPDT.
Ijust found this in my logs
2023-06-07T07:22:58.228Z <contract> ERROR failed to get indexing status for project: QmZGAZQ7e1oZgfuK4V29Fa5gveYK3G2zEwvUzTZKNvSBsm Error: missing revert data in call exception; Transaction reverted without a reason string [ See: https://links.ethers.org/v5-errors-CALL_EXCEPTION ] (data="0x", transaction={"from":"0x86D3fFd33F295a171b973aa45D1cb0f408b1a380","to":"0x7d77597FF06795EB1fA796f8E959eD3184e34299","data":"0xc9a20456a24a674c17617e768bffd01dfdf45c5ca4eaa8e023d1e1152c0571614c538fc000000000000000000000000045ba0c72c232c196ee3a857127b9f21cd5147036","accessList":null}, error={"reason":"missing response","code":"SERVER_ERROR","requestBody":"{\"method\":\"eth_call\",\"params\":[{\"from\":\"0x86d3ffd33f295a171b973aa45d1cb0f408b1a380\",\"to\":\"0x7d77597ff06795eb1fa796f8e959ed3184e34299\",\"data\":\"0xc9a20456a24a674c17617e768bffd01dfdf45c5ca4eaa8e023d1e1152c0571614c538fc000000000000000000000000045ba0c72c232c196ee3a857127b9f21cd5147036\"},\"latest\"],\"id\":5673,\"jsonrpc\":\"2.0\"}","requestMethod":"POST","serverError":{"errno":-71,"code":"EPROTO","syscall":"write"},"url":"https://polygon-rpc.com"}, code=CALL_EXCEPTION, version=providers/5.7.2)
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Indexer address: 0xa150aa382B18812eC49b80128cc3F589a6c474b8
Projects running: Kusama and Polkadot
Error: “Sorry failed to claim rewards, unfortunately something went wrong”
Hi TonyMoon,
Since you Delegate to me, the system will record it as
NEXT ERA.
so the reward will be paid after NEXT ERA, which means you have to Delegate 1 full ERA to receive the reward
1 Like
Thanks for reply Phan, I did not take into account the full Era for rewards. Waiting 7th Era end 
1 Like
Indexer address: 0x55F948F567131F5a9fF43EE7dA45D6416B227FD7
Projects running: Kusama and Polkadot
Indexer address: 0x33b8D680e49145Bac668991f9A8e0f7681f72858
Projects running: Kusama and Polkadot
Error: “Sorry failed to claim rewards, unfortunately something went wrong”
Indexer address: 0x4439Cb7d2A14B46B79c9a8aD98d6b7996892d904
Project running: Polkadot
Failed to get indexer info: Cannot read properties of undefined (reading ‘getRewardInfo’)
Failed to get indexer info: Cannot read properties of undefined (reading ‘getRewardInfo’)